Privacy Policy

This policy explains how HighPoint Inspections ("we", "us", "our") collects, uses and protects information when you visit our website or hire us to inspect a property. We've written it to be read, not to be impenetrable. If anything here is unclear, ask and we'll explain it.

Who we are

HighPoint Inspections is a home inspection business owned and operated by Andrew Vanskike, serving the greater Austin area. We are licensed by the Texas Real Estate Commission, licence number 25343.

You can reach us at Andrew@hpinspectionservice.com or (979) 218-5762.

Information you give us

When you book an inspection, request a quote, call, text or email us, you may give us:

• Your name, email address and phone number
• The address and details of the property to be inspected
• The name and contact details of your real estate agent, if you give them to us
• Anything else you choose to tell us about the property or your situation

We ask for this because we need it to schedule the inspection, carry it out and send you your report. We don't ask for more than that.

Payment

If you pay online, your payment is handled by our booking and payment providers. We never see or store your full card number.

Information collected automatically

Like almost every website, our web host keeps standard server logs. These may record your IP address, browser type, the pages you visited and the time you visited them. We use this only to keep the site running and secure.

This website does not set cookies of its own, and we do not run advertising or behavioural tracking on it.

Services we use

A few parts of the site and our business rely on outside services. When you use those parts, the provider receives information directly. Each has its own privacy policy, which governs what they do with it.

Text messages

If you give us your mobile number when booking, we may text you about your inspection — confirming the appointment, letting you know we're on the way, or telling you the report is ready. These are messages about your job, not marketing.

Message and data rates may apply. You can stop them at any time by replying STOP or just telling us. Opting out of texts won't affect your inspection.

How we use your information

• To schedule, confirm and carry out your inspection
• To write and deliver your report
• To answer your questions, before and after the inspection
• To take payment
• To keep the records we're required to keep as a licensed inspector

We do not use your information to build advertising profiles, and we do not use it for automated decision-making.

We do not sell your information

We do not sell, rent or trade your personal information to anyone. We do not sell sensitive personal information under any circumstances. We don't share your details with contractors, lenders, warranty companies or anyone else looking for leads.

The only times we share information are:

• With the service providers listed above, so they can do the job we've hired them for
• With people you've asked us to share with, such as your real estate agent
• Where the law requires it, or to establish or defend a legal claim

Your inspection report stays confidential

This matters enough to say separately. Texas Real Estate Commission rules require that we do not disclose inspection results or client information without your prior approval, and we take that seriously.

That includes your agent. If you'd like us to send your report to someone else, just tell us and we will. If you don't, we won't. The one exception the rules allow is that an inspector may, at their discretion, tell occupants about an immediate safety hazard they're exposed to.

How long we keep things

We keep inspection records and reports for the period required of licensed Texas inspectors, and for as long as they may be needed to answer questions or respond to a claim. Enquiries that don't turn into a booking are kept only as long as they're useful, and then deleted.

Keeping your information safe

We use reputable providers, keep our accounts protected and limit access to what's needed to do the work. No system is perfectly secure, and we won't claim otherwise — but we don't collect more than we need, which is the best protection there is.

Your choices

You can ask us to tell you what information we hold about you, correct anything that's wrong, or delete it. Email Andrew@hpinspectionservice.com and we'll respond as quickly as we can.

Some records we're required to retain as a licensed inspector, and we'll tell you plainly if that applies to your request. You can also opt out of text messages at any time, as described above.

Children

Our services are for adults buying, selling or owning property. We don't knowingly collect information from children. If you believe a child has given us information, contact us and we'll delete it.

Links to other websites

Our site links to other places, including our booking system and sample reports hosted by Spectora, and our Google profile. Once you follow a link, that site's privacy policy applies rather than ours.

Changes to this policy

If we change how we handle information, we'll update this page and change the date at the top. If a change is significant, we'll say so clearly rather than quietly editing it.